Refund policy
RETURN & REFUND POLICY
Last updated: 12 August 2026
At Jhourney Kazidy, we want you to feel confident when shopping with us. We offer a 30-day return policy for eligible change-of-mind purchases, in addition to the rights and remedies available to you under the Australian Consumer Law (ACL).
Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
1. 30-Day Change-of-Mind Returns
We accept eligible change-of-mind returns within 30 days of the date your order is delivered.
To be eligible for a change-of-mind return, the item must:
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be unworn, unused and unwashed;
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be in its original condition;
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have all original tags attached;
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be returned with any accessories or components supplied with it; and
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be accompanied by proof of purchase.
Where possible, please return the item in its original packaging.
These conditions apply only to voluntary change-of-mind returns and do not limit your rights where an item is faulty, damaged, unsafe, not as described or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
To request a return, contact us at:
Please include your order number and the item or items you wish to return.
We will provide you with the appropriate return instructions.
2. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Among other things, products supplied to consumers must:
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be of acceptable quality;
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be safe, durable and free from unacceptable defects;
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be fit for their commonly intended purpose;
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be fit for any particular purpose made known to us before purchase, where applicable;
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match their description;
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match any sample or demonstration model where applicable; and
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comply with any express warranties or representations made about them.
Your consumer guarantee rights apply independently of, and may continue beyond, our voluntary 30-day change-of-mind return period.
A manufacturer's warranty, express warranty or store policy does not replace or remove your rights under the Australian Consumer Law.
3. Faulty, Damaged or Incorrect Items
If your product arrives damaged, is faulty, unsafe, materially different from its description, is not fit for its intended purpose, or otherwise fails to meet a consumer guarantee, please contact us as soon as reasonably possible at:
Please provide:
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your order number;
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a description of the issue; and
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photographs or other information reasonably necessary for us to assess the issue, where appropriate.
We may reasonably inspect or assess an item before determining the appropriate remedy.
You are not required to have the original packaging in order to exercise rights available to you under the Australian Consumer Law.
4. Major Problems
A product may have a major problem where, for example:
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it is unsafe;
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it is substantially different from its description, sample or representation;
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it has one serious problem, or several problems, that would have stopped a reasonable consumer from purchasing it had they known about them beforehand;
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it cannot be used for its normal purpose and cannot easily be fixed within a reasonable time; or
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it cannot be used for a particular purpose that was made known to us before purchase and cannot easily be fixed within a reasonable time.
Where a product has a major problem under the Australian Consumer Law, you may be entitled to choose between:
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a refund; or
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a replacement of the same type and similar value, where reasonably available.
Alternatively, you may choose to keep the product and seek compensation for the reduction in its value where permitted by law.
You may also have rights to compensation for reasonably foreseeable loss or damage resulting from a failure to comply with the consumer guarantees.
5. Minor Problems
Where a product has a problem that is not major, we may choose to provide an appropriate remedy, such as a repair, replacement or another solution permitted under the Australian Consumer Law.
Any repair required under the Australian Consumer Law will be provided at no cost to you.
If we cannot or do not remedy the problem within a reasonable time, you may be entitled to additional remedies under the Australian Consumer Law, including a refund, replacement, having the problem fixed elsewhere at our reasonable cost, or compensation for a reduction in value, depending on the circumstances.
6. Change of Mind
Australian Consumer Law does not generally require a business to provide a refund or replacement where a customer simply:
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changes their mind;
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decides they no longer want the item;
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finds the item cheaper elsewhere;
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orders the wrong colour, style or size; or
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decides they have no use for the item.
However, Jhourney Kazidy voluntarily provides eligible customers with our 30-day change-of-mind return policy, subject to the conditions outlined in this policy.
7. Return Shipping Costs
Change-of-Mind Returns
For voluntary change-of-mind returns, the customer is responsible for the cost of returning the item to us unless we agree otherwise.
We recommend using a tracked shipping service, as we cannot be responsible for a return parcel that is lost before it reaches us.
Original delivery charges are generally not refundable for change-of-mind returns, except where required by law.
Faulty or Non-Compliant Products
If we confirm that a product has a problem covered by the Australian Consumer Law, we will reimburse any reasonable return postage or transportation costs you have incurred.
Please retain your postage or transport receipt.
Where an item is large, heavy or otherwise difficult to return, we will arrange collection or otherwise cover the reasonable cost of returning the product where required under the Australian Consumer Law.
If, following a reasonable assessment, the product is found not to have a fault or other problem covered by the Australian Consumer Law, you may be responsible for reasonable collection, inspection or return costs where permitted by law and where those costs have been appropriately disclosed to you.
8. Exchanges
For eligible change-of-mind returns, you may request an exchange within the 30-day return period.
Exchanges are subject to product availability.
If your preferred replacement item is unavailable, we may offer an alternative or issue an eligible refund.
Where an exchange relates to a faulty or non-compliant product, your rights will be determined in accordance with the Australian Consumer Law.
9. Sale and Promotional Items
Products purchased during a sale, promotion, discount campaign or using a discount code remain protected by the Australian Consumer Law.
We will not refuse a remedy required by law merely because an item was purchased on sale or at a discounted price.
For voluntary change-of-mind returns, items clearly marked Final Sale before purchase may not be eligible for a change-of-mind return.
This exclusion does not apply where the product is faulty, unsafe, not as described or otherwise fails to meet the consumer guarantees under the Australian Consumer Law.
10. Hygiene and Personal Items
For hygiene reasons, certain products such as underwear or other sealed personal items may not be accepted for a voluntary change-of-mind return once their hygiene seal has been removed or the product has been worn.
This restriction applies only to change-of-mind returns.
It does not limit any rights or remedies available where the item does not comply with the Australian Consumer Law.
11. Proof of Purchase
We may ask you to provide reasonable proof that the product was purchased from Jhourney Kazidy.
Proof of purchase may include:
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an order confirmation;
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an invoice;
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a receipt;
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a payment record; or
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other reasonable evidence showing that the item was purchased from us.
12. Refunds
Once your return has been received and assessed, we will notify you of the outcome.
Where a refund is approved, it will generally be issued to the original payment method used for your purchase unless you agree to another method.
We will not require you to accept store credit instead of a refund where you are legally entitled to a monetary refund under the Australian Consumer Law.
Where a full refund is required under the Australian Consumer Law, we will not deduct an amount merely because you have used the product before discovering the problem.
We aim to process approved refunds promptly. Once processed by us, your bank, card provider or payment service may require additional time to make the funds available to you.
13. Wrong Item Received
If you receive an item different from what you ordered, please contact us at:
We will arrange an appropriate remedy, which may include supplying the correct product and covering reasonable return costs for the incorrect item.
14. Missing Items
If an item is missing from your order, please contact us with your order number and details of the missing item.
We will investigate the matter and, where appropriate, arrange for the missing item to be supplied or provide another remedy in accordance with applicable law.
15. Order Cancellations
If you wish to cancel or amend an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order has been processed or dispatched.
Once an order has entered processing or has been dispatched, we may be unable to cancel or amend it. You may still be able to request a return after delivery in accordance with this policy and your rights under applicable law.
Nothing in this section limits any cancellation or refund rights you may have under the Australian Consumer Law.
16. Refusing a Return
We may refuse a voluntary change-of-mind return where the requirements of this policy have not been met.
However, we will not refuse or restrict a remedy that you are entitled to receive under the Australian Consumer Law.
A customer's statutory consumer guarantee rights are not affected by:
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our 30-day voluntary return period;
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the absence of original packaging;
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an item having been purchased on sale;
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the expiration of a manufacturer's warranty; or
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any other store policy that would unlawfully restrict those rights.
17. Returning an Item
Before returning an item, please contact:
Include:
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your full name;
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your order number;
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the product you wish to return; and
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the reason for the return.
For faulty or damaged items, including photographs where reasonably possible may help us resolve your request more quickly.
We will then provide the relevant return instructions and return address.
Please do not send products to an address that has not been provided or confirmed by our customer service team.
18. Consumer Guarantees Take Priority
This policy provides additional information about how Jhourney Kazidy handles returns and refunds.
It does not override the Australian Consumer Law.
If any provision of this policy is inconsistent with a mandatory right or remedy available under the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of that inconsistency.
19. Contact Us
For questions about returns, exchanges, refunds or faulty products, please contact:
Jhourney Kazidy
Email: costumer@JhourneyKazidy.store
Website: JhourneyKazidy.store
We aim to handle all return and refund requests fairly, reasonably and in accordance with applicable Australian consumer law.