Terms of service

TERMS OF SERVICE

Last updated: 12 August 2026

Welcome to Jhourney Kazidy.

These Terms of Service ("Terms") govern your access to and use of JhourneyKazidy.store (the "Website") and any purchase of products from Jhourney Kazidy ("Jhourney Kazidy", "we", "us" or "our").

By accessing our Website, browsing our products, creating an account or placing an order, you agree to be bound by these Terms together with any policies referred to in them, including our Return & Refund Policy, Shipping Policy and Privacy Policy.

Please read these Terms carefully before using our Website.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law (ACL) or any other applicable law that cannot lawfully be excluded, restricted or modified.

1. About Our Store

Jhourney Kazidy operates an online retail store offering men's fashion, apparel, accessories and related products.

Our Website is:

JhourneyKazidy.store

For customer support, please contact:

costumer@JhourneyKazidy.store

2. Eligibility to Use the Website

By using this Website or placing an order, you represent that:

  • you have legal capacity to enter into a binding agreement; or

  • if you are under 18 years of age, you are using the Website with the involvement and permission of a parent or legal guardian.

You must not use our Website or products for any unlawful or unauthorised purpose.

3. Accuracy of Information

We aim to ensure that the information displayed on our Website is accurate, complete and current.

Product information may include descriptions, photographs, measurements, sizing information, colours, materials, features, prices and availability.

While we take reasonable care in presenting this information, minor differences may occur between how a product appears on a screen and its appearance in person, including differences caused by screen settings, lighting and photography.

Nothing in this section permits us to make false, misleading or deceptive representations about a product.

If a product you receive is materially different from its description, sample, image or representation, you may have rights and remedies under the Australian Consumer Law.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve that item.

In some circumstances, a product may become unavailable after an order has been submitted.

If we are unable to supply a product you have paid for, we will contact you and provide an appropriate solution, which may include:

  • offering a suitable alternative with your agreement;

  • cancelling the affected product or order; and/or

  • issuing a refund where appropriate.

We will not knowingly accept payment for products that we do not intend to supply or know we will be unable to supply as represented.

5. Orders

When you submit an order through our Website, you are offering to purchase the selected products subject to these Terms.

After you place an order, you may receive an automatic order confirmation.

An automated confirmation acknowledges that we have received your order but does not necessarily mean that your order has been dispatched.

We may need to verify:

  • product availability;

  • payment authorisation;

  • billing or delivery information;

  • suspected fraud or unauthorised activity; or

  • information reasonably necessary to process the order.

Once an order has been accepted and processed, we will arrange dispatch in accordance with our Shipping Policy.

6. Right to Refuse or Cancel an Order

We may refuse or cancel an order where there is a legitimate reason to do so, including where:

  • the product is unavailable;

  • payment cannot be authorised;

  • information provided by the customer is materially incorrect or incomplete;

  • we reasonably suspect fraud, misuse or unauthorised payment activity;

  • an obvious pricing or listing error has occurred; or

  • we are legally prohibited from completing the transaction.

We will not cancel an order for an arbitrary or discriminatory reason.

If we cancel an order after payment has been received and no alternative arrangement has been agreed with you, we will refund the amount paid for the cancelled portion of the order.

Nothing in this section limits any rights or remedies available under Australian law.

7. Prices

Unless otherwise stated, prices displayed on our Australian Website are expressed in Australian dollars (AUD).

Prices will include applicable taxes, including GST, where required by Australian law.

Any mandatory charges that can reasonably be calculated in advance will be disclosed as required by applicable law.

Delivery charges, where applicable, will be disclosed before you complete your purchase.

We may change product prices from time to time. Any price change will not retrospectively alter the agreed price of an order that we have already accepted, except where required by law or where you agree otherwise.

8. Pricing and Listing Errors

Despite our reasonable efforts, a product may occasionally be listed with an obvious typographical, technical or pricing error.

Where we identify an obvious error before dispatch, we may contact you to:

  • confirm whether you wish to purchase the product at the correct price; or

  • cancel the affected item and issue a full refund for that item.

We will not charge an increased price without your agreement.

Nothing in this section permits misleading pricing practices or limits rights available under the Australian Consumer Law.

9. Promotions and Discounts

From time to time, we may offer:

  • promotional discounts;

  • discount codes;

  • multi-buy offers;

  • bundles;

  • gifts with purchase;

  • limited-time offers; or

  • other promotional campaigns.

Specific promotional terms displayed with an offer form part of these Terms.

Unless stated otherwise:

  • promotional codes cannot be exchanged for cash;

  • only one promotional code may be used per order;

  • promotions are subject to availability; and

  • promotions may have clearly disclosed start and end dates or eligibility requirements.

Any promotion, discount, comparison price or savings claim we make will be represented in accordance with applicable Australian law.

Promotional terms do not restrict consumer rights relating to faulty or non-compliant products.

10. Payment

Payment must be made using one of the payment methods displayed at checkout.

Available payment methods may vary from time to time.

By submitting payment information, you represent that:

  • you are authorised to use the selected payment method;

  • the information you provide is accurate; and

  • you authorise the relevant amount to be charged for your order.

Payments may be processed by third-party payment service providers.

We do not guarantee that every payment method will always be available.

Where a payment surcharge applies, it will be disclosed and handled in accordance with applicable Australian law.

11. Fraud Prevention

To protect customers and our business, orders may be subject to reasonable fraud-prevention and verification procedures.

We may request additional information where reasonably necessary to confirm:

  • the identity of the purchaser;

  • the authenticity of a transaction; or

  • authorisation to use a payment method.

We reserve the right to cancel or hold an order where we reasonably suspect fraud, identity theft or unauthorised payment activity.

Any personal information collected for these purposes will be handled in accordance with our Privacy Policy and applicable privacy law.

12. Shipping and Delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms.

Delivery times displayed on our Website are estimates unless expressly stated otherwise.

Actual delivery times may be affected by matters such as:

  • destination;

  • carrier operations;

  • customs or border processing where applicable;

  • severe weather;

  • public holidays;

  • peak trading periods; or

  • circumstances reasonably outside our control.

We will not make misleading representations about shipping or delivery times.

If we become aware that we cannot supply an order by an agreed delivery date or within a reasonable period, we will take appropriate steps in accordance with applicable Australian law.

13. Delivery Information

You are responsible for providing complete and accurate delivery information when placing an order.

Please review your:

  • name;

  • street address;

  • suburb;

  • state or territory;

  • postcode;

  • country; and

  • contact information

before submitting your order.

If you discover an error, contact us as soon as possible at:

costumer@JhourneyKazidy.store

We will make reasonable efforts to update the information before dispatch, but changes may not be possible once an order has entered fulfilment or has been dispatched.

14. Risk and Delivery

To the extent permitted by law, responsibility for physical loss of or damage to a product passes to you when the product is delivered to you, your nominated recipient or another location authorised by you.

This provision does not limit any rights you may have where a product:

  • is not delivered;

  • is delivered incorrectly;

  • is damaged before delivery; or

  • otherwise fails to comply with the Australian Consumer Law.

15. Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled in accordance with our Return & Refund Policy and the Australian Consumer Law.

Our voluntary return policy operates in addition to, and not instead of, your statutory consumer rights.

A store return period, manufacturer's warranty or other voluntary policy does not remove rights that cannot lawfully be excluded under the Australian Consumer Law.

16. Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, products supplied to consumers must:

  • be of acceptable quality;

  • be fit for their commonly intended purpose;

  • be fit for a particular purpose made known to us where applicable;

  • match their description;

  • match any sample or demonstration model where applicable; and

  • comply with applicable express warranties.

If a product does not meet a consumer guarantee, you may be entitled to remedies provided by Australian law.

Nothing contained in these Terms, our Website or any other Jhourney Kazidy policy is intended to exclude, restrict or modify those rights or remedies.

17. Major and Minor Problems

Where a product has a major failure under the Australian Consumer Law, you may have the right to reject the product and choose a refund or replacement, subject to the applicable law.

For problems that are not major, we may be entitled to provide an appropriate remedy within a reasonable time.

Your legal rights depend on the circumstances of each case and are not limited by our voluntary return arrangements.

18. Sale Items

Products purchased during a sale or promotion remain protected by the Australian Consumer Law.

We will not refuse a remedy required by law solely because:

  • an item was discounted;

  • a promotional code was used;

  • the product was purchased during a sale; or

  • the product was described as a sale item.

Separate conditions may apply to voluntary change-of-mind returns for products clearly identified as Final Sale, but those conditions do not override mandatory consumer rights.

19. Gift Cards

If Jhourney Kazidy offers gift cards, vouchers or similar products, any applicable expiry dates, fees and conditions will comply with Australian law.

Where Australian gift card laws apply, we will not use contractual terms to reduce any mandatory minimum validity period or impose prohibited post-supply fees.

Gift cards are not redeemable for cash except where required by law.

20. Accounts

Certain Website features may allow or require you to create an account.

You are responsible for:

  • providing accurate account information;

  • maintaining the confidentiality of your login details;

  • taking reasonable steps to secure your account; and

  • informing us promptly if you suspect unauthorised access.

You must not impersonate another person or create an account using information that you are not authorised to use.

21. Electronic Communications

By using our Website or contacting us electronically, you agree that certain transactional communications may be provided electronically.

These may include:

  • order confirmations;

  • payment information;

  • shipping updates;

  • account notifications;

  • customer service communications; and

  • information relating to your transaction.

Transactional communications necessary to complete or administer your purchase are separate from optional marketing communications.

22. Marketing Communications

Where you have subscribed to or otherwise validly consented to receive marketing communications, we may send you information about products, offers, promotions and news.

Commercial electronic messages will be sent in accordance with applicable Australian law.

Where required, marketing communications will:

  • identify or enable identification of the sender;

  • contain valid contact information; and

  • provide a clear method for unsubscribing.

You may withdraw your marketing consent using the unsubscribe option provided or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional messages reasonably necessary to administer an existing order or customer relationship.

23. Privacy

Your privacy is important to us.

Our handling of personal information is described in our Privacy Policy.

Depending on the circumstances and the application of Australian privacy laws, this may include information collected when you:

  • browse our Website;

  • place an order;

  • create an account;

  • contact customer service;

  • subscribe to marketing; or

  • interact with our services.

By using our Website, you acknowledge that your personal information will be handled as described in our Privacy Policy and in accordance with applicable law.

24. Intellectual Property

Unless otherwise stated, the Website and its original content are owned by, licensed to or used with permission by Jhourney Kazidy.

This may include:

  • trade names;

  • logos;

  • graphics;

  • Website design;

  • photographs;

  • text;

  • product descriptions;

  • videos;

  • icons;

  • software; and

  • other content.

These materials may be protected by copyright, trade mark and other intellectual property laws.

You may access and use the Website for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish, sell, exploit or commercially use protected Website content without permission, except where permitted by law.

25. User Reviews and Submitted Content

Where our Website allows you to submit reviews, photographs, comments, feedback or other content, you must ensure that your submission:

  • is honest and based on your genuine experience;

  • does not contain unlawful material;

  • does not infringe another person's intellectual property or privacy rights;

  • is not defamatory, threatening or abusive;

  • does not contain malicious software or harmful code; and

  • is not submitted in a misleading or deceptive manner.

You retain ownership of intellectual property rights in content you create.

By submitting content for publication through our Website, you grant us a non-exclusive, royalty-free licence to display, reproduce and use that content for the purposes reasonably connected with operating, promoting and improving our Website and business, subject to applicable law.

We may moderate or remove content where reasonably necessary for legal, security or Website-management reasons.

26. Prohibited Uses

You must not use our Website:

  • for an unlawful purpose;

  • to solicit others to perform unlawful acts;

  • to infringe intellectual property rights;

  • to harass, abuse, threaten or discriminate unlawfully against others;

  • to submit false or misleading information;

  • to upload malicious code, viruses or other harmful technology;

  • to attempt unauthorised access to our systems;

  • to interfere with Website security;

  • to scrape or collect personal information unlawfully;

  • to engage in fraudulent transactions;

  • to impersonate another person; or

  • to use automated systems in a manner that materially disrupts the Website.

We may restrict access where we reasonably believe these Terms have been materially breached.

27. Third-Party Services

Our Website may rely on third-party service providers for functions such as:

  • website hosting;

  • payment processing;

  • fraud prevention;

  • analytics;

  • advertising;

  • fulfilment;

  • shipping; and

  • customer communication.

Those third parties may have their own terms and privacy practices.

Nothing in this section excludes any responsibility Jhourney Kazidy has to you under applicable Australian law.

28. Third-Party Links

Our Website may contain links to websites operated by third parties.

We do not control third-party websites and are not responsible for their independent content, availability or practices.

A link does not necessarily indicate that we endorse every product, service, statement or practice on the linked website.

You should review the applicable terms and privacy policies before dealing with third-party websites.

Nothing in this section limits liability that cannot lawfully be excluded.

29. Website Availability

We aim to provide reliable access to our Website but cannot guarantee uninterrupted or error-free availability at all times.

The Website may occasionally be unavailable due to:

  • maintenance;

  • technical issues;

  • security incidents;

  • system upgrades;

  • network failures; or

  • circumstances outside our reasonable control.

We may reasonably modify, suspend or discontinue Website features.

Any such change will not remove or retrospectively alter rights relating to orders already accepted or rights that cannot lawfully be excluded.

30. Errors and Omissions

We may correct typographical errors, inaccuracies or omissions on our Website when discovered.

Where a correction materially affects an order you have already placed, we will deal with that order fairly and in accordance with applicable law.

We will not rely on this section to make a material retrospective change to your purchase without your agreement where doing so would be unlawful.

31. Disclaimer

To the maximum extent permitted by law, we do not guarantee that the Website itself will always be uninterrupted, completely secure or free from technical errors.

However, nothing in these Terms excludes, restricts or modifies:

  • the Australian Consumer Law;

  • consumer guarantees;

  • rights relating to misleading or deceptive conduct; or

  • any other right, guarantee, warranty or remedy that cannot legally be excluded.

Where a guarantee or liability cannot be excluded, these Terms apply subject to that mandatory protection.

32. Limitation of Liability

To the maximum extent permitted by applicable law, Jhourney Kazidy will not be liable for losses arising solely from:

  • misuse of the Website;

  • unauthorised use of a customer's account where we have taken reasonable security measures;

  • events reasonably outside our control; or

  • third-party services for which the law does not make us responsible.

However, this limitation does not apply to the extent that:

  • the loss was caused by our breach of law;

  • the loss results from a failure to comply with an applicable consumer guarantee;

  • the loss was reasonably foreseeable and recoverable under the Australian Consumer Law; or

  • liability cannot otherwise lawfully be excluded or limited.

Nothing in these Terms is intended to deprive a consumer of a statutory remedy.

33. Indemnity

To the extent permitted by law, you are responsible for loss or damage reasonably suffered by us as a direct result of your unlawful use of the Website or your material breach of these Terms.

You will not be responsible under this section to the extent that the relevant loss or damage was caused or contributed to by:

  • Jhourney Kazidy;

  • our employees or contractors;

  • a third party for whom you are not responsible; or

  • circumstances beyond your reasonable control.

Nothing in this section limits rights or protections available under Australian law.

34. Events Outside Our Reasonable Control

We will not be responsible for a delay caused solely by circumstances outside our reasonable control where we have taken reasonable steps to minimise the impact.

Such circumstances may include severe weather, natural disasters, transport disruption, industrial action, government restrictions, network failures or other significant events beyond our reasonable control.

Where such an event materially affects an order, we will communicate with you where reasonably practicable and provide any remedy required by applicable law.

This provision does not permit us to retain payment indefinitely where we cannot supply a product.

35. Termination of Website Access

We may suspend or terminate access to the Website where reasonably necessary because of:

  • a material breach of these Terms;

  • fraud or attempted fraud;

  • unlawful activity;

  • security threats; or

  • misuse that materially affects the Website or other users.

Termination of Website access does not affect:

  • rights and obligations relating to an existing order;

  • accrued consumer rights; or

  • any provision that by its nature should continue after termination.

36. Complaints and Disputes

If you have a problem with an order, product or our service, please contact us first so that we have an opportunity to resolve the matter.

Contact:

costumer@JhourneyKazidy.store

Please include your order number and a clear description of the issue.

We will aim to consider complaints fairly and in accordance with applicable Australian law.

Nothing in these Terms prevents you from exercising rights available through an Australian consumer protection authority, tribunal, court, payment provider or other lawful dispute-resolution process.

37. Governing Law

These Terms are governed by the laws applicable in Australia, including the Australian Consumer Law, together with applicable laws of the relevant Australian State or Territory.

Nothing in these Terms is intended to require an Australian consumer to bring a claim only in a jurisdiction where doing so would unlawfully restrict that consumer's rights.

38. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

39. No Waiver

If we do not immediately exercise a right under these Terms, that does not necessarily mean that we have waived that right.

Any exercise of contractual rights remains subject to applicable Australian law.

40. Changes to These Terms

We may update these Terms from time to time to reflect:

  • changes to our Website or services;

  • operational changes;

  • changes in law;

  • security requirements; or

  • other legitimate business requirements.

The latest version will be published on this page with an updated "Last updated" date.

Changes will generally apply prospectively from the date they are published.

We will not use a change to these Terms to retrospectively remove or materially reduce rights relating to an order already accepted where doing so would be unlawful or unfair.

41. Entire Agreement

These Terms, together with policies expressly incorporated into them, form the terms governing your use of our Website and purchases from us.

If there is an inconsistency between these Terms and a mandatory requirement of Australian law, the mandatory legal requirement will prevail.

42. Australian Consumer Law Takes Priority

Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, restricted or modified.

Where any part of these Terms conflicts with the Australian Consumer Law or another mandatory consumer protection law, the mandatory law will prevail to the extent of that inconsistency.

43. Contact Information

Questions about these Terms of Service can be sent to:

Jhourney Kazidy
Website: JhourneyKazidy.store
Email: costumer@JhourneyKazidy.store

For questions regarding returns or refunds, please also refer to our Return & Refund Policy.

For questions regarding delivery, please refer to our Shipping Policy.

For information about how we handle personal information, please refer to our Privacy Policy.