Shipping policy

SHIPPING POLICY

Last updated: 12 August 2026

Thank you for shopping with Jhourney Kazidy.

We are committed to providing a reliable and transparent delivery experience for our customers across Australia. This Shipping Policy explains our available shipping options, estimated delivery timeframes, tracking and other important delivery information.

1. Shipping Within Australia

Jhourney Kazidy currently offers delivery across Australia.

The shipping options available at checkout are:

Standard Shipping — FREE

Estimated delivery: 5–12 business days

Standard Shipping is provided free of charge on eligible orders delivered within Australia.

Express Shipping — PAID

Estimated delivery: 5–8 business days

Express Shipping is available for an additional fee.

The applicable Express Shipping fee will be clearly displayed at checkout before you complete your purchase.

2. Estimated Delivery Timeframes

Our estimated delivery timeframes are:

  • Standard Shipping: 5–12 business days

  • Express Shipping: 5–8 business days

Business days are Monday to Friday, excluding Australian public holidays.

Delivery estimates begin once your order has been processed for shipment.

These timeframes are estimates rather than guaranteed delivery dates unless we expressly agree to a specific delivery date with you.

We aim to ensure that all delivery estimates displayed on our Website are accurate and reasonable.

3. Order Processing

Once your order has been successfully placed and payment has been confirmed, it will enter our order processing and fulfilment process.

You will receive an order confirmation using the contact details provided during checkout.

Once your order has been dispatched, tracking information will be provided where available.

During periods of unusually high demand, major sales, promotional events or public holidays, order processing may take longer than usual.

4. Order Tracking

Where tracking is available for your shipment, you will receive tracking information after your order has been dispatched.

You can use this information to follow the progress of your delivery.

Please allow a reasonable period after receiving your tracking information for the carrier's system to display its first tracking update.

5. Delivery Delays

While we work with our delivery partners to provide orders within the estimated timeframe, occasional delays may occur.

Delivery may be affected by circumstances such as:

  • severe weather;

  • carrier or postal network disruptions;

  • public holidays;

  • peak shopping periods;

  • transportation disruptions;

  • incorrect or incomplete delivery information; or

  • other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will take reasonable steps to assist you.

Nothing in this Shipping Policy limits any rights or remedies available to you under the Australian Consumer Law.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information at checkout.

Please carefully check your:

  • full name;

  • street address;

  • suburb;

  • state or territory;

  • postcode; and

  • contact information

before completing your purchase.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible at:

costumer@JhourneyKazidy.store

We will make reasonable efforts to update your details before the order is dispatched. However, we cannot guarantee that an address can be changed once an order has entered fulfilment or has already been dispatched.

7. Incorrect or Incomplete Addresses

If an order cannot be delivered because the delivery information supplied by the customer was incorrect or incomplete, please contact us so we can assist.

Where a parcel is returned to us because of incorrect or incomplete information provided at checkout, additional shipping charges may apply if you request the order to be sent again.

This does not apply where the delivery issue was caused by an error on our part or where Australian law requires otherwise.

8. Failed Delivery Attempts

Depending on the carrier and delivery location, a parcel may:

  • be left in a safe location where authorised;

  • be redirected to a collection point;

  • be taken to a local post office or depot; or

  • be subject to another delivery attempt.

Please follow the instructions provided by the carrier through your tracking information.

9. Lost or Missing Parcels

If your tracking information indicates an unusual delay or you believe your parcel has been lost in transit, please contact us at:

costumer@JhourneyKazidy.store

Please provide your order number so we can investigate the shipment.

We may contact the relevant carrier or delivery provider as part of our investigation.

Where an order is confirmed as lost and we are responsible for providing a remedy under applicable law, we will provide an appropriate solution, which may include a replacement or refund.

10. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • your order number;

  • a description of the damage; and

  • photographs of the parcel and affected product where reasonably possible.

This information can help us investigate the issue and provide an appropriate solution.

Your rights regarding damaged or faulty products are also covered by our Return & Refund Policy and the Australian Consumer Law.

11. Multiple Parcels

In some circumstances, an order containing multiple products may be shipped in more than one parcel.

If this occurs, parcels may arrive at different times and may have separate tracking information.

Receiving only part of a multi-parcel order does not necessarily mean that the remaining items are missing.

If you have concerns about a partially delivered order, please contact our customer support team.

12. Shipping Fees

Standard Shipping: FREE
Estimated delivery: 5–12 business days

Express Shipping: PAID
Estimated delivery: 5–8 business days

The exact Express Shipping charge applicable to your order will be displayed at checkout before payment.

We will not add an undisclosed mandatory shipping charge after you have completed your purchase.

13. Public Holidays and Peak Periods

Delivery may take longer during:

  • Australian public holidays;

  • Christmas and New Year periods;

  • major promotional events;

  • high-volume sales periods; or

  • significant carrier disruptions.

Where possible, we recommend placing time-sensitive orders in advance.

14. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

costumer@JhourneyKazidy.store

We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfilment or has been dispatched, we may be unable to change the delivery address or cancel the shipment.

Your rights under our Return & Refund Policy and the Australian Consumer Law remain unaffected.

15. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

We will not use estimated delivery timeframes or third-party carrier delays to avoid obligations that apply to us under Australian law.

If we cannot supply your order within an agreed timeframe, or within a reasonable time where no specific timeframe has been agreed, you may have rights and remedies under the Australian Consumer Law.

16. Contact Us

If you have any questions regarding shipping, tracking or delivery, please contact:

Jhourney Kazidy
Website: JhourneyKazidy.store
Email: costumer@JhourneyKazidy.store

Please include your order number when contacting us regarding an existing order so we can assist you as efficiently as possible.